Frequently asked Question

Q.  Are you licensed as a limousine company in Dallas?

A.  Yes, Angel Limousine and limo bus service is licensed with the City of Dallas

Q.  Do you carry limousine insurance?

A.  Yes, the city of Dallas requires limousine companies to carry $500,000 in liability insurance.  Our policy is for $1,000,000 in liability insurance.

Q. What is your Alcohol Policy?

A. Alcoholic Beverages may only be consumed by passengers over 21. Alcoholic beverages can be only brought to the limos/party bus, if each member of the renting party riding the bus is of age 21. Either alcohol or under age will ride the bus. Chauffeur have a right to check the picture ID of each and every member riding the bus. If a minor is found a chauffeur have a right to refuse under 21 to ride the limo/bus if alcoholic beverages are found inside the bus.

Q.  Are your chauffeurs licensed?

A. Yes, all of Angel Limousine and limo bus  drivers are licensed from City of Dallas.  They are also randomly tested for alcohol and substance abuse.

Q. What is your Cancellation policy?

A Once we reserve the vehicle for your exclusive use, Angel Limousine and limo bus service  cannot market that vehicle to anyone else, thus Angel Limousine and limo bus service  do not offer refunds. There is a 100% Cancelation fees once reservation is made and will be charged to the credit card used to reserve the limousine. NO EXCEPTIONS PLEASE. We do not require to have a signed credit Card slip as customer agrees to the Cancelation Policy by providing the Credit Card to make the reservations.

Q.  Can the vehicles be viewed prior to booking?

A.  Yes, please contact us to make arrangements for viewing.  We will schedule a time in which the cars will be available.

Q. When does the hourly rate start?

A Unlike other companies who start the clock when the limo leaves the base, Angel Limousine and limo bus service hourly rates begin when the car arrives at your doorstep*. It ends at your final destination.

* Travel charges may be applied for destinations more than 25 miles from our base in Dallas TX.

Q. What vehicles do you offer for hire?

A Angel Limousine and limo bus service  specialize in 10-passenger Lincoln stretch limousines, Stretch Hummer limousine, stretch Cadillac Escalade limousine, stretch Ford Excursion limousine and 28 passenger limousine bus.

Q Do you add the driver’s gratuity? Are there any additional fees?

A We add a mandatory tip of 20% for the drivers.

Q. How are your chauffeurs dressed?

A Angel Limousine and limo bus service chauffeurs are professionally attired, dressed in dark suits or coat and tie..

Q. Do you have a minimum number of hours?

A Yes, our minimum is 4 hours for standard hire. One-way transfers and VIP Clients have a 2-hour minimum; airport runs are priced at a flat fee.

Q.  What if I keep the limousine for longer than the reserved time?

A.  Our normal hourly rate will apply.  However, if you think you will need the vehicle for more than your reserved time, please let us know in advance so we don’t book the vehicle for another job.

Q. Can we book your vehicles for less than 4 hours?

A NO, However, during weekdays we can book a limo for 3 hours minimum.


Be Sociable, Share!